Creating Trust: Interpersonal Strategies
Not surprisingly, effective managers see building trust as a critical part of their everyday work life. They also realize that, although trust is critical to managerial effectiveness, it cannot be enforced, cannot be created instantaneously, takes ongoing effort to maintain, and is difficult to rebuild once broken. We build interpersonal trust in two ways: by developing personal credibility and by creating a work environment that promotes trust throughout the organization. To develop a personal reputation for being trustworthy:
The president has kept all the promises he intended to keep.
Be competent at what you do. Make sure employees know what you are good at and find ...