Chapter 3
Identify Digital Capabilities
When we buy a product, we essentially “hire” it to help us do a job. If it does the job well, the next time we’re confronted with the same job, we tend to hire that product again. And if it does a crummy job, we “fire” it and look for an alternative.
— Clayton M. Christensen, Taddy Hall, Karen Dillon, and David S. Duncan
APIs are the most common manifestation of digital capabilities, as they power Web and mobile apps, partner integrations, and workforce solutions. They allow the casual or expert developer to take advantage of data, business processes, and internal systems programmatically to produce desired outcomes. Organizations must develop the skills to identify digital capabilities (see Figure 3.1 ...
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