Part I. Process and Process Improvement
In this section, I look at considerations you may want to entertain when you set out to introduce concepts of process and process improvement to your IT organization.
Topics I look at in this section include:
The importance of process improvement
Myths of process improvement
Benefits of process improvement
Techniques for establishing a process improvement program
Tips for sustaining process improvement across the organization
Get Process Improvement Essentials now with the O’Reilly learning platform.
O’Reilly members experience books, live events, courses curated by job role, and more from O’Reilly and nearly 200 top publishers.