CHAPTER 1
Introduction
As long as there is communication, everything can be solved.1
—Robert Trujillo, bassist for the rock band Metallica
Think about any time you have needed to work with another person to accomplish something. Did you coordinate with your spouse this morning to determine who would pack your children’s lunches or pick them up after soccer practice? Did you call the doctor’s office to schedule an appointment? Did you send or respond to a meeting invitation at work? Did you speak with your boss about a project assignment or to prioritize your workload?
Communication is how people work together to get things done. Without it, the kids would never get picked up from school (or get there in the first place). You would never see the ...
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