Project Communications

CHAPTER 4

Starting with the Basics

We have two ears and one mouth so that we can listen twice as much as we speak.¹

—Epictetus, Greek philosopher

So far we have learned about uncertainty and getting to know your audience. Now we’re ready to start with the basics—the foundation for project communications.

There are many books and resources available on the basics of communication. Many of these same basic principles apply to communicating on projects. Some fundamental techniques will be outlined in this chapter, while some are explored further in other chapters. This chapter will focus on the basic tenets of good communication that will help project managers, team members, and project sponsors be effective communicators.

The purpose of this chapter ...