Knowledge Management: What Is It?

Knowledge resides within the minds of employees. However, employees come and go throughout the life of the company. It is desirable that knowledge resides within the company in a manner that does not necessarily depend upon the know-how of specific individuals. This is especially important in the case of a process-focused organization and is a must in the case of project-led strategic management implementation. Chapter 9 describes the process of acquiring, recording, retaining, and incorporating knowledge through the knowledge management process.

“Knowledge management” is a widely used, but often misunderstood, word. One of the reasons for this is that it is a term that refers to a broad spectrum of ...

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