I would like to acknowledge all of the clients I have had over the past 30 years. I hope that the practical experience I gained while working as a consultant and subject matter expert in project management and continual improvement for you is reflected in this book. I greatly appreciate the faith you had in me, my professionalism and conscientious approach to help you overcome your performance struggles!

I would also like to acknowledge Dr. H. James Harrington, who invited me to be his co-author of this book and, then, let me take the lead in bringing it to fruition.

William S. Ruggles

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