16 Making change stick
MOST PROJECTS ARE DISBANDED after implementation is completed, but change management does not end there. Once the change is live, the change management emphasis shifts from effecting the change to sustaining it. What most organisations and projects fail to recognise/plan/budget for is the time and effort required for the change to become embedded and ‘business-as-usual’.
Different ways of approaching and perceiving change will influence how change is to be embedded. The key to sustainable change is an effective organisation. The new processes, structures and behaviours must all be aligned to the strategy of the organisation in order to deliver the change, and this is covered in detail in Chapters ...