O'Reilly logo

Quality Management in a Lean Health Care Environment by Daniel Collins, Melissa Mannon

Stay ahead with the world's most comprehensive technology and business learning platform.

With Safari, you learn the way you learn best. Get unlimited access to videos, live online training, learning paths, books, tutorials, and more.

Start Free Trial

No credit card required

Notes

Introduction

1.

Institute of Medicine (1999).

2.

James (2013).

3.

Toussaint and Gerard (2010).

Chapter 1

1.

Lean Enterprise Institute.org (2015).

2.

Gawande(2010).

3.

Toyotakentucky.com (2015).

4.

Barnas (2014).

Chapter 2

1.

Pande (2013).

2.

Crosby (1979).

3.

Gawande (2010).

4.

Rother and Shook (2009).

5.

See Hospital Compare, http://www.medicare.gov/hospitalcompare/profile.html#profTab=1&ID=521326&state=WI&lat=0&lng=0&name=ThedaCare&Distn=0.0 (accessed January 16, 2015).

6.

Rother and Shook (2009).

Chapter 3

1.

Mann (n.d.).

2.

Mann (n.d.).

3.

Mindtools.com (2015).

4.

Mindtools.com (2015).

5.

Hunter (1998).

6.

Hunter (1998).

7.

Mindtools.com (2015).

8.

Createvalue.org (2015).

With Safari, you learn the way you learn best. Get unlimited access to videos, live online training, learning paths, books, interactive tutorials, and more.

Start Free Trial

No credit card required