4

The Impact on Financial Services

The financial services industry has historically been slow in embracing innovation and cutting-edge technology. It is partly because banks, asset management, and insurance firms have seen themselves as being in the business of providing financial products. They have considered technology as cost centers and non-core to their business. However, that approach has been challenged by two key changes in the business landscape.

The recession in 2008 saw several key shifts in how financial services firms interacted with innovative technologies. Banks had huge regulatory pressures after the recession. This meant they had to be careful about how creative they got with financial products they were offering to their customers. ...

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