I have summarized the key concepts discussed in this book for easy reference, in three categories: the central models and ideas I developed, such as “placement”; two-part distinctions I used throughout the book, for example, “interesting versus useful”; and the main scientific terms. You will also find other resources at www.quietleadership.com.

CENTRAL MODELS AND IDEAS

I have categorized these by chapter for easy reference.

About the Six Steps

Path of least resistance: A term coined by Robert Fritz, which I have applied to having conversations with others. It means the shortest distance (in time and effort) to get from point A (wanting to have a positive impact on someone) to point B (having a positive impact on someone). ...

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