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Quiet Leadership by David Rock

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USING THE SIX STEPS TO GIVE FEED BACK

Enthusiasm and loving encouragement establish and cultivate new synapses.

THOMAS B. CZERNER (2001)

Feedback is the delicate art of letting people know the score. Feedback gives people information that helps them learn and grow.

Giving feedback is central to good leadership. It’s something leaders can do hourly, daily, weekly, monthly, quarterly, annually, or over any number of years. Giving feedback is also one of the more difficult conversations leaders must have, one with the most potential for things to go wrong. A survey in 2003 by an Australian business school found “coaching staff” in the top five management challenges, just after “keeping cool under pressure.”3 Partly as a result of this, many ...

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