CHAPTER 12

HOW DO WE GET STARTED?

(Deciding What Process to Use, and Helping People Feel Included)

Good Starts make for good endings. In his research about group compatibility, Will Schutz found that groups first face inclusion issues.1 This means people want to know whether they belong. Will they be included, are they significant, will others pay attention to them, or will they be ignored? People’s belief about their significance in the group can play a large part in determining whether they have a positive or negative attitude, and operate from the Green Zone or the Red Zone.

It is to everyone’s advantage to help each other stay in the Green Zone, with a positive approach, particularly when dealing with conflict. So, the first things you should ...

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