Chapter 7
Negotiation
A negotiator should observe everything. You must be part Sherlock Holmes, part Sigmund Freud.
—Victor Kiam
Learning Objectives
Learn effective tactics for negotiating with cyber extortionists and achieving your objectives
Understand the “proof of life” process with respect to cyber extortion
Recognize and avoid common mistakes during negotiations
Negotiating with extortionists is a complex, powerful, and sometimes intimidating process. On the one hand, an experienced negotiator can often reduce ransom amounts, buy you time to recover data, reveal information about the extortionists, and help you bring an extortion case to a resolution. On the other hand, it is very easy to botch a ransom negotiation, and trigger irritated ...
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