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Reaching the Goal: How Managers Improve a Services Business Using Goldratt’s Theory of Constraints by John Arthur Ricketts

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4. Resource Management

State of the Art

Supply and Distribution Chains

Demand and Supply in PSTS

Replenishment for Services

Skill Groups

Buffer Sizing

Buffer Zones

Buffer Management

Resource Management Cycles

Decision Support

Virtual Buffers

Skill Group Categories

Impact of Replenishment for Services

Summary

Endnotes

Resource management is a critical function in any labor-based services enterprise. Though equipment, supplies, and facilities may be necessary, they are insufficient without human resources who have the knowledge to use them effectively. Obviously, a hospital is just another building without doctors, nurses, and technicians.

Of course, some services are technology-based. Only a tiny percentage of telephone ...

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