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Reaching the Goal: How Managers Improve a Services Business Using Goldratt’s Theory of Constraints by John Arthur Ricketts

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5. Project Management

State of the Art

Project Management in Services

Methods for Single Projects

Methods for Multiple Projects

Critical Chain for Services

Leveraging Project Management with Resource Management

Buffer Management

Impact of Critical Chain for Services

Summary

Endnotes

Among the Theory of Constraints (TOC) applications covered in this book, Critical Chain (CC) for a single project is perhaps the most readily adoptable in services. The reason is simple: Many services are delivered as projects, and CC can be used without modification on virtually any services project. This chapter is nevertheless devoted to project management because service providers rarely conduct projects in isolation. How a project management ...

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