6. Process Management

• Services Domains

• Process Topologies

• Services On Demand

• Services Constraints

• State of the Art

• DBR for Services

• Elastic Capacity

• Capacity Management

• Buffer Sizing

• Buffer Zones

• Capacity Constrained Resources

• Unbalanced Capacity

• Locating Constraints

• Strategic Constraints

• Process Improvement

• Shared Service Centers

• Impact of DBR for Services

• Summary

• Endnotes

Operations management for services can sometimes be enough like operations management for manufacturing that Drum-Buffer-Rope (DBR), the Theory of Constraints (TOC) application for operations, can be applied directly. For example, a pharmacy is an inventory-based services operation, auto care is a technology-based service operation, and ...

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