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Reaching the Goal: How Managers Improve a Services Business Using Goldratt’s Theory of Constraints by John Arthur Ricketts

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6. Process Management

Services Domains

Process Topologies

Services On Demand

Services Constraints

State of the Art

DBR for Services

Elastic Capacity

Capacity Management

Buffer Sizing

Buffer Zones

Capacity Constrained Resources

Unbalanced Capacity

Locating Constraints

Strategic Constraints

Process Improvement

Shared Service Centers

Impact of DBR for Services

Summary

Endnotes

Operations management for services can sometimes be enough like operations management for manufacturing that Drum-Buffer-Rope (DBR), the Theory of Constraints (TOC) application for operations, can be applied directly. For example, a pharmacy is an inventory-based services operation, auto care is a technology-based service operation, and ...

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