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Reaching the Goal: How Managers Improve a Services Business Using Goldratt’s Theory of Constraints by John Arthur Ricketts

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10. Implementation and Technology

Diffusion of Innovations

Buy-in Revisited

Managing Contracts

Managing Resources

Technology Assessment

Resource Management System

Project Management System

Process Management System

Sales Management System

Financial Management System

Non-Information Technology

Technology for Multiple Service Levels

Continuous Improvement

Impact of Implementation and Technology for Services

Summary

Endnotes

Implementation puts Theory of Constraints (TOC) applications to work, and technology is a necessary enabler. If it were simply a matter of installing new technology, the technical aspects of TOC implementation would be straightforward. However, TOC implementation is no small feat, in part because ...

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