10. Implementation and Technology

• Diffusion of Innovations

• Buy-in Revisited

• Managing Contracts

• Managing Resources

• Technology Assessment

• Resource Management System

• Project Management System

• Process Management System

• Sales Management System

• Financial Management System

• Non-Information Technology

• Technology for Multiple Service Levels

• Continuous Improvement

• Impact of Implementation and Technology for Services

• Summary

• Endnotes

Implementation puts Theory of Constraints (TOC) applications to work, and technology is a necessary enabler. If it were simply a matter of installing new technology, the technical aspects of TOC implementation would be straightforward. However, TOC implementation is no small feat, in part because ...

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