11. Conclusion

• Theory of Constraints for Services

• Professional, Scientific, and Technical Services

• Asset-Based Services

• Service Chains and Value Networks

• Outsourcing and Insourcing

• Internal Service Providers

• Services Sectors Most Like PSTS

• Services Sectors Less Like PSTS

• Industrial Sectors

• Sector Overview

• Enterprise Size

• Enterprise Reach

• Limitations

• Research

• TOC Community

• Services Science, Management, and Engineering

• Final Thoughts

• Summary

• Endnotes

If Theory of Constraints (TOC) was new to you, this book has covered a wide swath of unfamiliar territory. As you now know, despite several decades of innovation and publications in more than 20 languages, TOC is still controversial because its principles run counter ...

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