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Reaching the Goal: How Managers Improve a Services Business Using Goldratt’s Theory of Constraints by John Arthur Ricketts

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11. Conclusion

Theory of Constraints for Services

Professional, Scientific, and Technical Services

Asset-Based Services

Service Chains and Value Networks

Outsourcing and Insourcing

Internal Service Providers

Services Sectors Most Like PSTS

Services Sectors Less Like PSTS

Industrial Sectors

Sector Overview

Enterprise Size

Enterprise Reach

Limitations

Research

TOC Community

Services Science, Management, and Engineering

Final Thoughts

Summary

Endnotes

If Theory of Constraints (TOC) was new to you, this book has covered a wide swath of unfamiliar territory. As you now know, despite several decades of innovation and publications in more than 20 languages, TOC is still controversial because its principles run counter ...

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