1 NEWS FLASH! THERE IS A LEVEL 1!
The map is not the territory.
— Alfred Korzbyski
QUIZ: WHAT DO YOU THINK? WHAT DO YOU BELIEVE?
Take a minute and answer the questions to the quiz in Figure 1.1. Then, once you’ve finished reading this chapter, take the quiz in Figure 1.7 — “What Did You Learn? What Will You Do” — to find out how much this information has helped you with your own CMMI-based process improvement.
As you read this chapter, you’ll discover that definitive answers to questions about CMMI-based process improvement can be evasive. When asked questions, seasoned instructors at SEI have learned to answer with “it depends” or “you decide” and they are wise to do so. When it comes to cultural or technological change, which encompasses ...
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