CHAPTER 2Clarity and the Leader in the Mirror

Everything rises and falls on leadership.

JOHN MAXWELL

I DON’T OWN a restaurant. I don’t want to own a restaurant. I don’t even know anyone who owns a restaurant. Yet I find myself watching and being completely engrossed in the Food Network television show Restaurant Impossible.1 I enjoy watching as the host, Chef Robert Irvine, tackles problem after problem in a restaurant he has been called in to save. It is not just a restaurant show. The subject is restaurants, but the lessons are universal and mainly relate to leadership, discipline, and results.

What I find fascinating about this television show is that every one of the failing restaurant owners started their business because they felt like ...

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