9. Process: Plan the Work, Work the Plan
“Plan to be spontaneous tomorrow.”—Steven Wright
You should design your workshop process to include structured sets of activities that let the group deliver the workshop products in a logical sequence. This chapter is your road map.
The basic structure of a workshop is simple: Open the workshop, conduct group activities, close the workshop (see Figure 9-1). Along the way, you will use the inputs created beforehand; integrate quality checking of deliverables; and incorporate techniques that energize, engage, and encourage participation. Awareness of group dynamics will help you to keep the process on track ...