Introduction
Since its inception HR has worked hard to meet the needs of a constantly changing organizational environment. This has meant becoming increasingly efficient, keeping costs low while moving to meet organization and employee needs, focusing on streamlining transactions, helping employees comply with policies, and keeping abreast of a changing political landscape and the introduction of new legislation. However, the impact of the accelerating forces for change and their impact on organizations, work and workers, which we discuss in Chapter 2, illustrates the imperative for better HR agility and more of a systemic focus which was described by a participant in our study as HR becoming like an ‘ice-skater’: ...
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