Skip to Content
Resilience Engineering in Practice, Volume 2
book

Resilience Engineering in Practice, Volume 2

by Christopher P. Nemeth, Erik Hollnagel
November 2016
Intermediate to advanced
248 pages
5h 58m
English
CRC Press
Content preview from Resilience Engineering in Practice, Volume 2

Chapter 3

Fundamental on Situational Surprise: a Case Study with Implications for Resilience

Robert L. Wears and L. Kendall Webb

Things that never happened before happen all the time (Sagan, 1993).

Introduction

Surprise is inherently challenging to any activity; it challenges resilient action, since by definition it cannot be anticipated, and for some types of surprises, monitoring is limited by both lack of knowledge about what to target and the absence of precursor events or organisational drift (Dekker, 2011; Snook, 2000) that might have provided even soft signals of future problems. It does, however, present opportunities both for responding and for learning. In this chapter we describe a critical incident involving information technology ...

Become an O’Reilly member and get unlimited access to this title plus top books and audiobooks from O’Reilly and nearly 200 top publishers, thousands of courses curated by job role, 150+ live events each month,
and much more.

Read now

Unlock full access

More than 5,000 organizations count on O’Reilly

AirBnbBlueOriginElectronic ArtsHomeDepotNasdaqRakutenTata Consultancy Services

QuotationMarkO’Reilly covers everything we've got, with content to help us build a world-class technology community, upgrade the capabilities and competencies of our teams, and improve overall team performance as well as their engagement.
Julian F.
Head of Cybersecurity
QuotationMarkI wanted to learn C and C++, but it didn't click for me until I picked up an O'Reilly book. When I went on the O’Reilly platform, I was astonished to find all the books there, plus live events and sandboxes so you could play around with the technology.
Addison B.
Field Engineer
QuotationMarkI’ve been on the O’Reilly platform for more than eight years. I use a couple of learning platforms, but I'm on O'Reilly more than anybody else. When you're there, you start learning. I'm never disappointed.
Amir M.
Data Platform Tech Lead
QuotationMarkI'm always learning. So when I got on to O'Reilly, I was like a kid in a candy store. There are playlists. There are answers. There's on-demand training. It's worth its weight in gold, in terms of what it allows me to do.
Mark W.
Embedded Software Engineer

You might also like

Resilience Engineering in Practice

Resilience Engineering in Practice

Jean Pariès, Erik Hollnagel, John Wreathall
Resilience Engineering

Resilience Engineering

Erik Hollnagel, David D. Woods, Nancy Leveson
Digital Resilience

Digital Resilience

Ray A. Rothrock, Richard A. Clarke
Time Smart

Time Smart

Ashley Whillans

Publisher Resources

ISBN: 9781317065227