Resilience Engineering in Practice

Chapter 4

Training Organisational Resilience in Escalating Situations

Johan Bergström, Nicklas Dahlström, Sidney Dekker and Kurt Petersen

Over-reliance in high-risk industries on prescriptive emergency procedures and the capacity of high-fidelity simulation has initiated the search for new steps for training for unexpected and escalating situations. This chapter outlines a theoretical framework describing the adaptive and flexible competencies that add up to an organisation’s resilience in escalating situations. To make the framework practically useful the chapter also presents guidelines for scenario design aimed at the training of generic competencies in unexpected and escalating situations. We finally show the potential of using training programmes, ...