Prologue: The Scope of Resilience Engineering by Erik Hollnagel
PART I DEALING WITH THE ACTUAL
Chapter 1 Resilience and the Ability to Respond
Being Prepared to Be Unprepared
Chapter 2 Lessons from the Hudson
Bird Strike Protection Strategy
From Anticipated Emergency to Real Time Response
From ‘Satisficing’ to ‘Sacrificing’ Decisions
From Safety Strategies to Resilience Engineering at the System Level
When Systemic Resilience Efforts Undermine Resilience at the Sharp End
In Conclusion: Two Lessons and a Wish
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