Chapter 12

The Art of Balance: Using Upward Resilience Traits to Deal with Conflicting Goals

Berit Tjørhom and Karina Aase

This chapter describes some of the processes involved in balancing conflicting goals (e.g., between safety and operation) in a change-intensive environment by using examples from civil aviation transport. The ability to handle multiple goals involves the use of both downward and upward resilience traits to address potential conflicts. By downward resilience, we mean that macro-level directions and solutions prepare for resilience through clear goal structures, infrastructure and procedures that handle the trade-offs between safety and efficiency. Upward resilience means that decisions made at the micro level in a system reflect ...

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