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RT Essentials by Robert Spier, Jesse Vincent, Richard Foley, Dave Rolsky, Darren Chamberlain

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Appendix C. Configuration

In order to connect to the RT server, rt needs a few pieces of information. The essential information rt requires is a server to connect to and access information for that server, but several other nonessential variables also are useful to know. Table C-1 lists the available configuration options.

Table C-1. Command-line configuration options

Option

Required

Description

Server name

yes

Specify which RT server to access. This should be a valid hostname. (If you can successfully ping the server using this name, everything should work as expected.)

User

yes

A valid username with access to the server defined.

Password

yes

The appropriate password for the username defined.

Order by

no

How to arrange the results of the query for actions that produce results.

Query string

no

A default query to use when an action requires a query but one isn’t specified.

Debug level

no

A numeric value from 1 to 3 specifying how much rt should log. This is useful for debugging error messages or spurious failures. In normal usage this would not be set and would default to the value 0.

Configuration file

no

Tells rt to use a specific configuration file rather than search for the default .rtrc.

Text editor

no

Sets which editor to use when working from the command line. Defaults to vi if this variable is not set.

You can provide the above information to rt using environment variables or a configuration file, typically .rtrc. The configuration file can’t define ...

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