May 2017
Intermediate to advanced
344 pages
9h 43m
English
This chapter covers
If there’s one thing I really dislike, it’s standing in line, especially a long line. I always feel I’m wasting time that I could invest in other things (such as writing a book). I always love the restaurants that allow you to come in and leave your name for a seat, which then frees you to walk around, admire the view, shop, and so forth. When your seat is available, or when your time slot arrives, you’re notified by a phone call or buzzer. For me, this is customer service at its best.
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