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Sams Teach Yourself Microsoft® Dynamics CRM 2011 in 24 Hours by Anne Stanton

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Exercise

Using a flowchart or diagrams, document one of the business processes that is part of your working world. You can do this using Microsoft Office Visio, or you can leverage the power of paper and pen. If you have not done flowchart diagramming before, approach this exercise from the concept of pictures. Figures 1.6 and 1.7 provide examples.

Figure 1.6. A documented business process flowchart.

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Figure 1.7. A documented business process with pictures.

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