O'Reilly logo

Sams Teach Yourself Microsoft® Dynamics CRM 2011 in 24 Hours by Anne Stanton

Stay ahead with the world's most comprehensive technology and business learning platform.

With Safari, you learn the way you learn best. Get unlimited access to videos, live online training, learning paths, books, tutorials, and more.

Start Free Trial

No credit card required

Quiz

1. What are two benefits to an individual staff member if a company rolls out Microsoft Dynamics CRM successfully?

2. What are the three components of a successful CRM project?

3. Why might a CxO (CEO, CFO, CIO, and so on) be interested in Microsoft Dynamics CRM?

4. Why is documenting processes so important to CRM adoption?

5. Why might salespeople be resistant to CRM software?

6. What process change occurs when Microsoft Dynamics CRM is installed and adopted?

7. What is an example of a process that can be automated?

8. Name four different roles, such as a salesperson, that could be users of Microsoft Dynamics CRM.

9. What is Microsoft Dynamics capable of doing when a piece of data is saved in the system?

With Safari, you learn the way you learn best. Get unlimited access to videos, live online training, learning paths, books, interactive tutorials, and more.

Start Free Trial

No credit card required