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Sams Teach Yourself Microsoft® Dynamics CRM 2011 in 24 Hours by Anne Stanton

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Hour 12. Contacts and Activity Capture

What You’ll Learn in This Hour:

Capturing contact information

Related contacts

Leveraging and using activities

In this hour, you will learn about contacts and associated activities. In addition, this hour gets into the details of relating contacts to each other and to other accounts.

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