Sams Teach Yourself Microsoft® Dynamics CRM 2011 in 24 Hours

Leveraging and Using Activities

As you learned in Hour 2, activities are classified as one of the following: tasks, faxes, phone calls, e-mails, letters, appointments, and special case service activities or marketing campaign activities. The special activities are discussed in Hour 9 and Hour 19. Figure 12.8 shows the full list of activity types.

Figure 12.8. Activity types.

Each activity type captures a set of unique information and core details, and therefore each activity is slightly different, but they are all considered activities and are aggregated under the Activity entity views. This means that all activities can be shown under the activities ...