Sams Teach Yourself Microsoft® Dynamics CRM 2011 in 24 Hours

Answers

1. Tracking e-mail in Microsoft Dynamics CRM allows you to be more organized by associating e-mail messages with accounts and contacts. In addition tracking e-mail messages, Microsoft Dynamics CRM lets all users see the message, rather than just the user who created the e-mail conversation.

2. You can track all incoming Outlook e-mail in Microsoft Dynamics CRM, track only incoming e-mail that was sent in response to an e-mail originally sent from Microsoft Dynamics CRM, and track only e-mail related to your accounts, contacts, or leads.

3. One copy of the e-mail is saved in CRM.

4. There is a higher security risk when data is stored locally.

5. Mary can create an E-mail activity and send it to multiple people, or she can use the quick ...