O'Reilly logo

Sams Teach Yourself Microsoft® Dynamics CRM 2011 in 24 Hours by Anne Stanton

Stay ahead with the world's most comprehensive technology and business learning platform.

With Safari, you learn the way you learn best. Get unlimited access to videos, live online training, learning paths, books, tutorials, and more.

Start Free Trial

No credit card required

Answers

1. Tracking e-mail in Microsoft Dynamics CRM allows you to be more organized by associating e-mail messages with accounts and contacts. In addition tracking e-mail messages, Microsoft Dynamics CRM lets all users see the message, rather than just the user who created the e-mail conversation.

2. You can track all incoming Outlook e-mail in Microsoft Dynamics CRM, track only incoming e-mail that was sent in response to an e-mail originally sent from Microsoft Dynamics CRM, and track only e-mail related to your accounts, contacts, or leads.

3. One copy of the e-mail is saved in CRM.

4. There is a higher security risk when data is stored locally.

5. Mary can create an E-mail activity and send it to multiple people, or she can use the quick ...

With Safari, you learn the way you learn best. Get unlimited access to videos, live online training, learning paths, books, interactive tutorials, and more.

Start Free Trial

No credit card required