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Sams Teach Yourself Microsoft® Dynamics CRM 2011 in 24 Hours by Anne Stanton

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Q&A

Q. We send a lot of e-mail. Does Microsoft Dynamics CRM track who has requested not to be contacted?

A. Yes. Each contact can be optionally marked as Do Not Send or can be further refined and limited by being set to Do Not Send Bulk E-mail.

Q. Can we track the responses to e-mail messages that have been sent?

A. Yes. You have numerous ways to capture responses to e-mail messages.

Q. Some people at our company want all of their e-mail messages tracked, and others want only selected e-mail messages tracked. Is this difference of choice an option in Microsoft Dynamics CRM?

A. Yes. E-mail tracking is configured at the user level.

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