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Sams Teach Yourself Microsoft® Dynamics CRM 2011 in 24 Hours by Anne Stanton

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Q&A

Q. We want to capture all our time and then bill for it. Can Microsoft Dynamics CRM handle this?

A. Yes. Microsoft Dynamics CRM can support capturing time against activities and the viewing of these activities, with their duration. Time can then be billed either from your accounting software or via an invoice that you enter in Microsoft Dynamics CRM against a service product. If you need robust project billing, practice management, write-up/down auditing, or other features, you should look for an add-on to Microsoft Dynamics CRM or integrate a practice management or time and billing or project billing application with Microsoft Dynamics CRM.

Q. We use RMAs and need to track when a product is returned under an RMA number. How well does Microsoft ...

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