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Sams Teach Yourself Microsoft® Dynamics CRM 2011 in 24 Hours by Anne Stanton

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Q&A

Q. Are there accounting applications that are a better fit with Microsoft Dynamics CRM, or can we integrate with our existing accounting software?

A. Some applications are more integration friendly. Just as Microsoft Dynamics CRM is built to be extended and integrated, your accounting application needs to have the necessary hooks to allow outside applications to communicate with it.

Q. We have internal resources that are going to focus on gaining additional skills in the Microsoft Dynamics CRM area. Where should we focus their efforts?

A. Depending on their background, you might want to divide and conquer. A developer is a good fit for extending the application using the .NET Framework through plug-ins, customizing form actions through JavaScript, ...

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