CHAPTER 14Staffing the SAP Technical Support Organization

In Chapter 11, “Building the SAP Project Team,” we set the stage for designing and initially creating the SAP Technical Support Organization (SAP TSO, or simply TSO), a key component of the overall SAP support organization. Key positions were staffed and important organizational decisions were made. In this chapter, we take this initial work to the next level. With information gleaned from other chapters in ...

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