CHAPTER 14Staffing the SAP Technical Support Organization

IN THIS CHAPTER

• Introduction to Staffing the SAP TSO

• Jobs and Tasks of the SAP TSO

• Traditional Approaches to Staffing the SAP TSO

• The Rapid Deployment Approach to Staffing an SAP TSO

• Bringing New SAP TSO Staff On Board

• Summary

• Case Study: Addressing a Key SAP TSO Gap

In Chapter 11, “Building the SAP Project Team,” we set the stage for designing and initially creating the SAP Technical Support Organization (SAP TSO, or simply TSO), a key component of the overall SAP support organization. Key positions were staffed and important organizational decisions were made. In this chapter, we take this initial work to the next level. With information gleaned from other chapters in ...

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