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SAP Planning: Best Practices in Implementation by George W. Anderson

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Organizational Chart Approaches in the Real World

As you saw back in Figure 4.3, a generic SAP TSO Organization Chart typically groups all functional folks in one large “box,” and all technology-support folks in another. This makes sense in a lot of respects, and so we tend to see it serve as the starting point for many SAP project organizations. But the real world always proves more interesting, as organizations attempt to leverage or live with existing management structures, communication channels, and so on. The resulting SAP TSO is also impacted by organization biases, influenced by powerful or charismatic IT leaders, and pulled in many directions by the business.

In the next few pages, I share a high-level view of actual SAP Technical Support ...

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