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SAP Planning: Best Practices in Implementation by George W. Anderson

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Overview—What Is an SAP Infrastructure TSO?

At this point, your SAP project is funded, and a vision is in place that addresses business requirements while simultaneously balancing cost, performance, availability, manageability, and so on. You also have your SAP Steering Committee and general project management structure in place. Your goal now is to begin designing an SAP Technical Support Organization (TSO) committed to the SAP infrastructure element of the project. The TSO can be broadly defined as the organization charged with addressing, designing, implementing, and supporting the SAP system landscape and its requisite components. By nature in a technical organization, the SAP TSO generally reports directly to the SAP Steering Committee’s ...

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