Foreword
Early one Monday morning, Steve Ballmer walked into his conference room carrying a desktop. He put it down on the table in front of me. “I want this fixed, and I want it fixed by tomorrow,” he said. Over the weekend he had attended a wedding. The computer belonged to his friend, the groom. “I worked all weekend on this, and I couldn’t fix it,” he reported. “I want to send it back to him tomorrow.”
We analzyed the machine, looking for the problem. We’ve diagnosed other machines, but this one was over the top—it was polluted through and through with viruses and other malicious software. Some we already knew about and could easily clean, but several others we had never seen before. Regardless, the machine was nearly a lost cause by the time ...
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