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Sense and Respond
book

Sense and Respond

by Jeff Gothelf, Josh Seiden
February 2017
Intermediate to advanced content levelIntermediate to advanced
272 pages
5h 28m
English
Harvard Business Review Press
Audiobook available
Content preview from Sense and Respond

8

Create a Culture of Continuous Learning

As we discuss briefly in chapter 1, in 1996 the government of Massachusetts set out to build a new digital system linking more than one hundred courthouses across the state. Its goal was to provide a shared database of court records and documents, help court administrators track caseloads, and enable better collaboration between jurisdictions. MassCourts, as the system is known, was initially budgeted at $75 million, and most of it went to Deloitte & Touche, the primary vendor.1 The system was originally slated to be deployed within five years and handed over to the state for ongoing maintenance and improvements. But in April 2015, the Boston Globe broke the story that nineteen years later, the project ...

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Publisher Resources

ISBN: 9781633691896