June 2019
Beginner
134 pages
3h 17m
English
Content preview from Service Excellence in Organizations, Volume II
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Chapter Objectives
- To outline the role repeat business plays for company, staff, and customer, and its link to service excellence
- To offer frameworks for continuing brand engagement
- To suggest techniques to deepen the customer relationship
- To introduce ways of keeping the brand fresh and exciting for the customer
- To offer suggestions for bringing joy to customers, and making them feel that the organization has gone the proverbial extra mile
- To consider the excitement offered by new technologies
Chapter Profile
Repeat business is the lifeblood of any organization, and also the most profitable business the organization does, as the staff know the customer, and the sale reinforces the relationship, rather than ...
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O’Reilly covers everything we've got, with content to help us build a world-class technology community, upgrade the capabilities and competencies of our teams, and improve overall team performance as well as their engagement.Julian F.
I wanted to learn C and C++, but it didn't click for me until I picked up an O'Reilly book. When I went on the O’Reilly platform, I was astonished to find all the books there, plus live events and sandboxes so you could play around with the technology.Addison B.
I’ve been on the O’Reilly platform for more than eight years. I use a couple of learning platforms, but I'm on O'Reilly more than anybody else. When you're there, you start learning. I'm never disappointed.Amir M.
I'm always learning. So when I got on to O'Reilly, I was like a kid in a candy store. There are playlists. There are answers. There's on-demand training. It's worth its weight in gold, in terms of what it allows me to do.