April 2016
Beginner
207 pages
5h 20m
English
Content preview from Service Excellence
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A Service-Centered View of the Customer Experience
Business in the 21st century is exciting: every aspect of the marketplace is being transformed. Technology is giving rise to new market opportunities, organizations are shaping and responding to markets in ways that are disruptive and challenging, and customer preferences and behavior are evolving rapidly. Organizations must focus on creating customer experiences that build relationships because they face new competitive pressures in a complex and dynamic marketplace. In this environment, many business experts have adopted a service-centered view because they believe that service, rather than goods, is fundamental to marketplace exchanges. This view has an inherent focus on the customer ...
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O’Reilly covers everything we've got, with content to help us build a world-class technology community, upgrade the capabilities and competencies of our teams, and improve overall team performance as well as their engagement.Julian F.
I wanted to learn C and C++, but it didn't click for me until I picked up an O'Reilly book. When I went on the O’Reilly platform, I was astonished to find all the books there, plus live events and sandboxes so you could play around with the technology.Addison B.
I’ve been on the O’Reilly platform for more than eight years. I use a couple of learning platforms, but I'm on O'Reilly more than anybody else. When you're there, you start learning. I'm never disappointed.Amir M.
I'm always learning. So when I got on to O'Reilly, I was like a kid in a candy store. There are playlists. There are answers. There's on-demand training. It's worth its weight in gold, in terms of what it allows me to do.