April 2016
Beginner
207 pages
5h 20m
English
Content preview from Service Excellence
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O’Reilly covers everything we've got, with content to help us build a world-class technology community, upgrade the capabilities and competencies of our teams, and improve overall team performance as well as their engagement.I wanted to learn C and C++, but it didn't click for me until I picked up an O'Reilly book. When I went on the O’Reilly platform, I was astonished to find all the books there, plus live events and sandboxes so you could play around with the technology.I’ve been on the O’Reilly platform for more than eight years. I use a couple of learning platforms, but I'm on O'Reilly more than anybody else. When you're there, you start learning. I'm never disappointed.I'm always learning. So when I got on to O'Reilly, I was like a kid in a candy store. There are playlists. There are answers. There's on-demand training. It's worth its weight in gold, in terms of what it allows me to do.
Abercrombie & Fitch, 159
Accenture, 22
A.C. Nielsen Company, 174
ACSI. See American Customer Satisfaction Index
advertising, 17, 28, 82, 109, 114–115, 126–127, 154, 164
Airbnb, 39
Alibaba, 157
Alibaba.com, 27, 46
ALS Foundation, 32
Amazon.com, Inc., 30, 47, 67, 73, 74, 87
American Customer Satisfaction Index (ACSI), 126
American Express Company, 32
Apple, 154, 165
Apple Watch, 22
Arizona State University, 115
assurance, as service experience, 13
Bebo, 154
benchmarking, 112, 119–120
Better Business Bureau, 143
big data, vi, 22–23, 26–27, 123–125, 151
Birchbox, 48
Blablacar, 39
blogging, 5
Boy Scout popcorn, 74
brand equity, 72–74, 165–168
brand promise, 113, 163, 165
brand/user communities, 30–31
branding and communications, 165–168
business ...
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O’Reilly covers everything we've got, with content to help us build a world-class technology community, upgrade the capabilities and competencies of our teams, and improve overall team performance as well as their engagement.Julian F.
I wanted to learn C and C++, but it didn't click for me until I picked up an O'Reilly book. When I went on the O’Reilly platform, I was astonished to find all the books there, plus live events and sandboxes so you could play around with the technology.Addison B.
I’ve been on the O’Reilly platform for more than eight years. I use a couple of learning platforms, but I'm on O'Reilly more than anybody else. When you're there, you start learning. I'm never disappointed.Amir M.
I'm always learning. So when I got on to O'Reilly, I was like a kid in a candy store. There are playlists. There are answers. There's on-demand training. It's worth its weight in gold, in terms of what it allows me to do.