Service Management Online

2 What’s in your service catalogue?

2.1 Design considerations

By now it should be clear that the service catalogue has the potential to include an exhaustive amount of information. It is important to consider the catalogue’s structure, and how it will be integrated or presented within a service management tool. One of the first decisions the organization needs to make is whether to produce a service catalogue and a service request catalogue as two distinct views, whether to integrate them, or whether to do both. These three approaches are discussed further in Table 2.1.

The example for email services given in Table 1.2 presented the description of the email service, the offerings associated with it and links to request any of the offerings provided. ...