“The significant problems that exist in the world today cannot be solved by the level of thinking that created them.”
With the move to service-oriented architectures, the IT management landscape is changing. Existing solutions might no longer be adequate. Apart from managing the usual underlying physical and application resources, the radius now includes higher-level business applications and services. To match the increasing focus on providing business value, management solutions must evolve to measure this value.
Chapter 2, “Explaining the Business Value of SOA,” describes why businesses should move to SOA and an on-demand enterprise model. The on-demand IT environment is characterized ...