Chapter 1, Introduction to ServiceNow, will help the reader get started with ServiceNow and gain access to a free developer instance from ServiceNow Developer Portal. The chapter is focused on getting the reader used to the platform and the basics of ServiceNow, such as UI, Login process, and some out-of-the box applications and features. The chapter will also help the reader brush up their knowledge about how ServiceNow is used within organizations.
Chapter 2, User Administration, explains how to create new users and associate them to a group. You will also learn how to assign roles to groups and users. Further, you will learn how to impersonate a user to test if our newly created users have access to correct applications ...
