Chapter 1. Serving Workers in the Gig Economy

The Great Unbundling

We are in the midst of a great social and economic shift. Global, mobile connectivity and ubiquitous data are steadily restructuring not only our interpersonal relationships, but our economic and industrial systems. This great reshaping has often been referred to as unbundling—the breaking up of previously understood packages of goods and services into their component parts, eventually to be rebundled in new ways.

We are familiar with the unbundling of the media and publishing industries—from triple-play cable packages to Internet + Netflix + Amazon + AppleTV; from compact discs to MP3 downloads, to streaming services; from print newspapers and books to blogs and eBooks—and ...

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