In the same way that it is impossible to define the right way to manage a change, it would be foolish to prescribe the right set of skills that a consultant needs. However, it is possible to take each of the seven stages in the framework and suggest what key competencies might be needed to ensure that the process is managed effectively. The seven core competencies in Fig. 13.2 can be expanded:

  • Negotiation (Client): Create a situation where all interested parties are able to reach a mutually satisfying and collaborative agreement.

  • Inquiry (Clarify): Use analytical skills to delve beneath the symptoms and dig out the real problem.

  • Facilitation (Create): Support the client in taking a more imaginative approach.

  • Influencing (Change): Be able ...

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